Terms of Service

“Manvion Direct” (“we”, “us”, the “Platform”) is an online ordering, payments, delivery-dispatch and business-management service operated by Manvion Inc., based in Montréal, Quebec, Canada. You can reach us at info@direct.manvion.ca.

These Terms apply to two kinds of user: businesses (and their staff) who subscribe to and operate on the Platform, and customers who place orders through a business’s Manvion Direct ordering pages. Where a term applies to only one of them, we say so.

Manvion Direct provides the software a business uses to take and manage orders: a branded ordering website, QR and in-person ordering, a point-of-sale, delivery dispatch, payment processing, and back-office tools. We are a technology provider.

We are not the seller of any goods or services, or the business. Each business is an independent operation responsible for its own menu or catalog, prices, product/food safety and allergen information (where applicable), licensing, tax collection and remittance, and the fulfilment of every order. A contract for the sale of goods or services is between the customer and the business, not with us.

To operate a business on the Platform you must create an account, provide accurate business information, and be authorised to bind that business. You are responsible for activity under your account and for keeping your credentials secure. Staff access is granted and revoked by the business’s owner; each staff member acts under the business’s authority.

You must be the age of majority in your province or territory to use the Platform.

Card payments are processed by Stripe. For customer orders, the business is the merchant of record: funds from a customer’s order settle to the business’s own connected Stripe account, and Manvion Direct never holds that money. Stripe’s own terms and processing fees apply to those transactions.

Businesses pay Manvion Direct a subscription fee for their plan and a commission on orders, at the rates agreed when the business is set up or as shown in the dashboard. Commission on card orders is collected automatically as part of the charge; commission on cash and counter orders, where it applies, is billed to the business on a recurring (weekly) basis and payable through the billing page. Fees are non-refundable except where required by law. We may change fees on reasonable notice.

Delivery fees charged to customers on courier-dispatched orders (e.g. Uber Direct / DoorDash) are passed through to the courier and are not retained by the business.

You agree not to:

• use the Platform for anything unlawful, fraudulent, or harmful;
• sell items you are not licensed to sell, or misrepresent your goods, services, allergens or prices;
• interfere with, probe, or attempt to gain unauthorised access to the Platform or other users’ data;
• upload malware, scrape at scale, or circumvent rate limits or security controls;
• infringe anyone’s intellectual-property or privacy rights.

We may suspend or terminate access that breaches these Terms or puts others at risk.

Businesses own their menus, catalogs, branding, images and other content they upload. You grant us a licence to host, display and process that content solely to operate the Platform and provide the service (including showing it to customers and generating your reports). You are responsible for having the rights to everything you upload.

We work to keep the Platform available and reliable, but we do not guarantee uninterrupted service. Maintenance, third-party outages (payments, delivery, hosting) and events beyond our control can affect availability. We provide support at info@direct.manvion.ca.

The Platform is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Reports, tax figures and accounting summaries produced by the Platform are working aids to help you and your advisers — they are not certified accounting or legal advice, and Manvion Direct is not authorised to file or certify tax documents on your behalf.

To the fullest extent permitted by law, Manvion Direct is not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to the Platform is limited to the amount you paid us for the service in the three (3) months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law — nothing in these Terms limits mandatory rights you have under UAE consumer-protection law.

If you operate a business on the Platform, you agree to indemnify and hold Manvion Direct harmless from claims arising out of your goods or services, your business, your content, your tax obligations, or your breach of these Terms.

You may stop using the Platform and cancel your subscription at any time from the billing page. We may suspend or terminate access for breach of these Terms, non-payment, or legal reasons. On termination we retain and delete data as described in our Privacy Policy and as required by law. Outstanding fees remain payable.

Manvion Direct operates from the Province of Quebec, Canada, and these Terms are governed by the laws of Quebec and the federal laws of Canada applicable there, without regard to conflict-of-laws rules; the courts of Quebec have jurisdiction. This is our home jurisdiction as the operator — it does not take away your local rights: nothing in these Terms limits mandatory rights you have under UAE consumer-protection law, and you may bring claims and reach the regulators available where you live.

We may update these Terms from time to time. When we make material changes we will update the “Last updated” date above and, where appropriate, notify account holders. Continuing to use the Platform after a change means you accept the updated Terms.